Refunds on an offer
The cancellation ladder for a fixed-scope order, why it runs from your delivery deadline, not purchase time, and why a one-day service never refunds in full.
If you want to cancel an offer order, or one was cancelled and the amount surprised you, this is the page.
You can only cancel while it is Confirmed#
Once a reviewer starts, the order is In Progress and self-service cancellation is gone. See your order and deliverables.
The ladder#
What you get back depends on how much of your delivery time is left at the moment you cancel - not on how long ago you bought it.
| Time left before your delivery deadline | You get back |
|---|---|
| 72 hours or more | 100% |
| 48 hours or more | 75% |
| 24 hours or more | 50% |
| Less than 24 hours | 25% |
Your delivery deadline is set when the payment is captured: it is that moment plus your plan's delivery time. A 3-day plan bought at noon on Monday is due at noon on Thursday.
Why a fast plan cannot return everything#
This is the part worth reading twice, because it is counter-intuitive.
The ladder is measured against a deadline that is closer on a faster plan. So the top tier is unreachable on a short one - not because of anything you did, but because the deadline was never 72 hours away.
The practical rule: on a same-day service, be sure before you pay. On a multi-day service you have real room to change your mind, and it shrinks as the deadline approaches.
When we cancel#
If Revquix cancels your order - we cannot staff it, the brief is not something we can deliver, or something has gone wrong at our end - you get 100% back regardless of timing. The ladder above only applies to cancellations you start.
That also applies to an In Progress order. If an order has gone wrong after work started, the route is a ticket, not a cancel button.
Where the money goes#
Back to whatever you paid with, through the same provider. Timing is the bank's, not ours, and it is the same process described in refunds - a refund can be issued and still take days to appear.
A coupon discount is not refunded as cash. You are refunded a share of what you actually paid, so a 50% tier on a discounted order returns half of the discounted amount.
The binding version#
This page explains how the product behaves. The refund policy is the document that governs it, and if the two ever disagree the policy wins.
Was this page helpful?