Session packages
Several sessions bought together - how the validity clock works, why it pauses, and what happens if the mentor stops offering slots.
A package is several sessions with one mentor, bought together at a lower price per session. You pay once and redeem them one at a time.
How redeeming works#
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You buy the package. The money moves now, once, for all the sessions.
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You book against it. Each booking spends one credit from the package instead of taking a new payment. You still pick the slot from the mentor's availability in the ordinary way.
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The package runs until its credits are used or its validity ends - whichever comes first.
The validity clock, and why it can pause#
Every package has an expiry date. It has one protection built in that is worth knowing about, because it is the thing buyers most reasonably worry about:
If a mentor's availability stays absent, the escalation continues on their side: a nudge, then a pause on the service, and after a sustained absence a pro-rata refund of the unused credits becomes available to you without needing a dispute.
Cancelling a session you booked from a package#
The credit goes back to the package under the same cancellation ladder that governs a paid session - cancel early enough and it returns, cancel inside the final window and it is spent.
If something goes wrong with a package session#
There is no card payment to reverse for a session you redeemed with a credit - the money moved when you bought the package. So the remedies are about the session itself: the credit is returned, or the session is rebooked at no cost.
When a session goes wrong covers the process.
Refunding a whole package#
A package refund is not a per-session decision, and it interacts with what you have already redeemed. If you want to end a package early, raise it through Session disputes - that is where the unused-credit arithmetic is done and recorded.
Related#
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