When you get paid
The stages between a completed session and money in your account, why there is a deliberate wait, and what each status on the Earnings page means.
A buyer paying is not the same event as you being paid, and the gap between them is deliberate. Your Earnings page shows exactly where each amount is.
The stages#
- Awaiting session. Paid for, not yet delivered. Nothing is owed to you until it happens.
- In the dispute window. Delivered, and the period in which a problem can still be raised is running. This is the wait people ask about - see below.
- Clearing. The window has passed and the amount is ready to be processed.
- In progress. The transfer to your bank has been initiated.
- Paid. In your account.
Three other statuses appear when something is not on the normal path:
| Status | What it means |
|---|---|
| On hold | Something is unresolved - most often a mock interview report past its deadline, or an open dispute. |
| Needs attention | We need something from you, usually on your payout account. |
| Failed | The transfer was attempted and rejected. See payout accounts. |
Why the wait#
A dispute can be raised for 14 days after a booking closes. Paying out immediately would mean recovering money from mentors after the fact - which is worse for you than waiting, not better.
What holds a payout#
- An unfiled mock interview report. The hold starts the moment the deadline passes. File within 24 hours of it and the payout releases automatically. Later than that and a person decides. See session feedback.
- An open dispute on that booking.
- A payout account that is missing or has failed verification.
Packages are not on this ladder in the way you would expect#
A package purchase does not produce one payout. Each redemption releases its own slice, and each slice then travels these stages independently.
So a ₹10,000 package can be fully paid by the buyer while almost none of it is anywhere near your bank - and that is correct. Package earnings explains it.
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