Invoices

Every completed payment has an invoice. Open the payment from your payment history and use the invoice button on the detail page.

What is on it#

• Invoice and order number, plus the order reference
• Date
• Billed to - your account details
• A description of what was bought, itemised where an order had several parts
• Subtotal, any discount, and the total paid
• Currency and payment method - the instrument used, or the processor where the instrument was not recorded
• Refund details, when there has been one: amount, date, reference and the percentage returned

A refunded order still has an invoice#

It shows the original charge and the refund against it, rather than disappearing. The invoice is a record of what happened, not a claim that money is still owed - and a cancelled booking you need to account for is exactly when you want the document.

When there is no invoice button#

Only settled payments have one. An order sitting at Created or Failed never took money, so there is nothing to invoice - see when a payment fails.

A fully discounted order that never reached a gateway is in the same position.

If a detail is wrong#

The billing details come from your account, so correcting them there and reopening the invoice is usually the whole fix. For anything else, quote the order reference when you write in - it is on the invoice itself.

Related#