Your payment history
Every payment you have made, what each status means, and why the reference on a row is the thing to quote when something needs sorting out.
Your payment history is every payment you have made on Revquix - sessions, packages, credit purchases and passes - in one list, whichever rail took it.
Each row opens a detail page with the full breakdown: what was bought, what it cost before any discount, what the discount took off, what was charged, how you paid, and the processor's own reference.
What the statuses mean#
| Status | What has happened |
|---|---|
| Created | The order exists; payment has not completed. Usually means a checkout you closed. |
| Authorized | Your bank approved it but it has not been taken yet. Normally momentary. |
| Captured | Paid. This is the settled state. |
| Failed | The payment did not go through. Nothing was taken. |
| Refund initiated | A refund has been sent to the provider and has not landed yet. |
| Refunded | The full amount has been returned. |
| Partially refunded | Some of it has been returned - a cancellation ladder, or a partial dispute outcome. |
Quote the reference#
Every payment carries a reference. When something needs sorting out, quote it - it identifies the exact order, which is the difference between one reply and four.
It is on the row and on the detail page, and it is what appears on the invoice too.
Refunds appear here first#
A refund shows in this list before it reaches your account - those are two different events, and the gap between them is the bank's. The row is the evidence that we sent it.
If it has been more than 7 working days since a refund showed as issued, that is worth writing in about. Full detail in refunds.
What is not here#
- Credits spent on tools. Those are not payments - they are in your credits statement, and in your run history.
- Money you have earned as a mentor. That is a payout, not a payment - see when you get paid.
Related#
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