Your reliability score

Reliability is a score out of 100 measuring whether you do what you said you would. It is separate from your rating: a rating is how good the session was, reliability is whether it happened as promised.

The five factors#

Factor	Worth	What it measures
Turning up	30	Sessions you attended. The heaviest, because a missed session cannot be given back and it is entirely within your control.
Completion	25	Sessions that reached a completed state rather than being cancelled or abandoned.
Dispute outcomes	20	Disputes upheld against you - not disputes raised.
Cancellation discipline	15	Weighted by lateness. Two weeks out is an inconvenience; two hours out is a ruined afternoon.
Feedback delivery	10	Mock interview reports actually filed. Lowest because it applies to one service type.

The page lists your factors worst-first with a suggested fix on each, so the top item is always the one worth working on.

Before you have a score#

You need 5 completed sessions before any score is published. Below that you have no score - not a zero, and not a low one.

Until then the page says so plainly, and nothing counts against you.

When it updates#

Recalculated on a schedule, at most a few hours behind - it is not instant after a session. A change you make today shows up today, not within seconds.

Every past score is kept with its own breakdown, so a score can always be explained rather than asserted. If yours looks wrong, the breakdown is auditable.

Moving it#

In order of return: