Ratings and reviews
How your rating is built, how long a buyer has to leave one, and why having no rating is not the same as having a bad one.
Your rating is what buyers thought of the sessions. It sits next to your reliability score, which measures something different - whether the session happened as promised.
Reliability is about conduct. Rating is about quality. A mentor can be perfectly reliable and averagely rated, and the reverse.
Leaving one#
A buyer has 30 days after a session to review it. After that the window closes.
Reviews are tied to a completed booking, so nobody can rate you without having bought and attended a session with you.
No rating is not a zero#
The same logic as reliability's five-session minimum: a new mentor should not be punished for being new.
Where your rating comes from#
Your average draws on reviews from the current booking system and, for mentors who were active before it, ratings carried over from the earlier surface. Both are yours and both count.
Responding to a bad one#
You cannot delete a review, and neither can support on request. A review that breaks the rules - abuse, or something that is not about the session - can be reported and removed on those grounds, not because it is unflattering.
The durable answer to one bad review is more good sessions. One review carries a lot of weight when there are three; almost none when there are forty.
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