Charges, refunds, coupons, currencies, and how credits are earned and spent.
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Refunds - what happens and when
Where a refund appears, why it can be issued and still not be in your account, and what to do if it stalls.
Credits - earning, spending and what a run costs
What credits are for, how to see exactly where yours went, and the three ways to get more.
How you pay
The two payment rails, which one you are on and why you cannot pick, what the displayed price has to do with what you are charged, and where tax sits.
Credit packs
How buying credits works - three packs, what you are charged, why credits never expire, and what happens if you press Buy twice.
Discount codes
Applying a code at checkout, the conditions that can stop one working, and what happens to a discount when an order is refunded.
Your payment history
Every payment you have made, what each status means, and why the reference on a row is the thing to quote when something needs sorting out.
Invoices
Getting a document for a payment, what is on it, and why a refunded order still has one.
When a payment fails
A closed checkout, a payment that says it failed but went through, a held booking slot that ran out, and why you will not be charged twice.