Your order and deliverables
The states an order moves through, when you can still cancel, how long the comment thread stays open, and where the finished files land.
If you are waiting on an order and want to know what the status means, this is the page. Every order you have placed is at your orders.
The states#
| Status | What it means |
|---|---|
| Pending Payment | Placed, not paid. Nothing is running. |
| Confirmed | Paid and queued. Your delivery deadline is now set. |
| In Progress | Somebody has picked it up and started. |
| Completed | The work is done and your files are on the order. |
| Cancelled by You | You cancelled while it was Confirmed. |
| Cancelled by Provider | We cancelled it. Always a full refund. |
| Payment Failed | The payment did not go through. |
| Expired | Left unpaid too long. |
An unpaid order does not sit around forever - it expires after 30 minutes, and after that you start again from the catalogue. Nothing is charged and nothing is held.
When you can cancel#
How much you get back if you cancel in time is a ladder based on how much of your delivery time is left - see refunds.
Talking to the reviewer#
Every order has a comment thread, and it opens as soon as the order is confirmed. Use it for anything the intake form did not cover: a correction, a link, a change of target role.
The deliverables#
The finished work is attached to the order as files. You may see files appear while the order is still In Progress - a reviewer can upload as they go, so a file arriving is not the same as the order being finished. Wait for Completed before assuming you have everything.
Deliverables come back as PDFs, Word documents, images, a zip, a slide deck or an MP4, depending on the service.
What we do not do#
- No revisions beyond what you bought. A revision round is an add-on on most services, chosen at purchase. Asking for one in the comment thread is not the same as having bought one.
- No scheduled call, unless a call add-on was part of the order.
- No editing of your submitted brief. See the intake form.
Once it is completed#
You have 48 hours to rate it - see rating an offer. The order and its files stay on your account after that; only the rating and the comment thread are time-limited.
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