Bookings and orders
Why there are two lists, what each one answers, and how to find the thing you are looking for in either.
Two lists, two different questions.
| Answers | |
|---|---|
| Bookings | What do I have to deliver? One row per session. |
| Orders | What was purchased, and what happened to the money? One row per transaction. |
They are not two views of the same thing. One package purchase is one order and several bookings - and until the buyer redeems, it is an order with no bookings at all.
Bookings#
Grouped into tabs:
- Upcoming - scheduled and ahead of you.
- Pending action - waiting on you. A mock interview report that is due, an attendance confirmation, a reschedule request to answer. This is the tab to check daily; everything in it has a consequence for your payout or your reliability score.
- Completed - delivered and closed.
- Cancelled - by either side.
- Packages - the entitlements buyers hold, and how much of each is unredeemed.
Opening a booking gives you the session detail, the join button when the window is open, the messaging thread, and whatever action is currently available.
What a booking's status is telling you#
A booking moves through a defined set of states, and knowing which one you are looking at answers most "why can I not do X" questions.
Before it is yours to deliver
Pending payment - checkout started, money not taken. Payment failed and Expired are the two
ways that ends without a booking.
Live
Confirmed - paid and scheduled. Rescheduled - moved, still live. In progress - the session is
happening now.
After the session
Pending confirmation - the 24-hour window in which either of you can confirm attendance or report a
problem. Feedback pending - the session happened and a mock interview report is still owed.
Completed - closed and settling.
Ways it ends badly
Three separate cancellation states - Cancelled by user, Cancelled by mentor,
Cancelled by system - and three no-show states: No-show user, No-show mentor, No-show both.
Plus Disputed.
Feedback pending is the one to watch daily - it means a payout is being held. See
session feedback.
Orders## The package case#
A package makes the difference concrete:
- The buyer purchases. One order appears. No bookings yet.
- They redeem a session. A booking appears, and one slice of the package's value is released.
- They redeem again. Another booking, another slice.
So a package with three unredeemed sessions is a paid order, no bookings, and money you have not yet earned. That is normal and it is not a fault.
Was this page helpful?