Notifications
The bell, the categories you can tune, the email subscriptions you can keep or stop, and the handful of messages Revquix will not let you switch off.
Revquix tells you things in two places: in the app, on the bell in the workspace header, and by email. The two are tuned separately, so you can keep something on screen without it also arriving in your inbox.
Notifications is the full list. The bell shows recent ones without leaving the page you are on.
What gets sent#
Roughly, in the order they matter:
- Bookings and sessions - confirmations, cancellations, and a reminder before a session starts.
- Payments and refunds - receipts, and refunds when they are issued.
- Credits - movements in your balance.
- Disputes - raised, and resolved.
- Tool runs - when a run you started finishes or fails.
- Social and blog - followers, and activity on what you have written.
- Platform announcements - occasional, from us.
- Recommendations - suggestions. Marketing, and treated as such.
If you are a mentor there are more: your application's outcome, payout cycles and processed payouts, availability nudges, and changes to your mentor status.
Tuning them#
Each category has two switches - in-app and email - set from Notifications, under Preferences in your settings.
Tune rather than turning everything off. The categories are genuinely not equal: a session reminder or a failed payout is time-sensitive and hard to recover from if missed, while a recommendation is not.
Some cannot be switched off#
A few carry information we are not willing to let you miss, so their switches are fixed.
| Category | Why |
|---|---|
| Disputes | Both in-app and email. A dispute has legal relevance and a deadline. |
| Mentor earnings | Both. Payout notifications are a record of money moving to you. |
| Bookings | In-app only - the email can be turned off. Something you paid for is happening at a time. |
| Payment-linked orders | In-app only. |
| Credits | In-app only. A movement in your balance is not optional information. |
| Problem authoring | In-app only. You asked for the outcome by submitting the problem. |
Everything else - social, blog, tool runs, calendar nudges, recommendations, platform announcements - is yours to silence entirely.
Email subscriptions#
Apart from the categories above, Revquix sends four kinds of email that are not a response to something you did. Each one is a subscription you can keep or stop.
| Subscription | What it is |
|---|---|
| Reminders | Reminders about things you bought or are waiting on, like a session you have not booked yet. |
| Tips and nudges | Tips, and a nudge to pick up where you left off. |
| Your progress report | A short summary of your activity, sent weekly or monthly. |
| Product news | Product news, announcements and the Revquix newsletter. |
Changing them in your settings#
The Email subscriptions card sits above the category switches in Notifications in your settings. From there you can:
- switch each subscription on or off, and choose whether your progress report comes weekly or monthly;
- pause all four for 30 days, for example while you are away. The card shows the date they start again;
- unsubscribe from all of them at once, after a confirmation step;
- turn everything back on if you unsubscribed from all of them earlier.
If messages to your address bounce, we stop emailing it and the card says so. Once the address works again, press Try again on the card.
Changing them from an email#
Every one of these emails has two links at the bottom:
- Manage what we email you opens a page with the same switches. You do not need to sign in.
- Unsubscribe from these opens the same page and asks you to confirm before it stops that kind of email. Nothing changes until you press the button.
Many email apps also show their own unsubscribe button beside the sender. That works too, and stops the kind of email that message was straight away.
Unsubscribed by mistake? The page offers to undo it.
How often, and when they stop#
- Tips and nudges come at most twice a week, counting the progress report, never two on one day, and only between 8:30 in the morning and 9 in the evening where you are. Most of them are about picking something up again, so if you use Revquix before one goes out, it is not sent.
- Your progress report arrives on Sunday evening, your time. It is weekly while you are using Revquix, monthly on the first Sunday once you have been away for a month, and it stops after three months away. It is only sent when there is something in it.
- If you are a mentor with a live service, the progress report comes on Monday morning instead, as a summary of your week: sessions coming up, unread messages, new reviews, pending payouts and how many open hours your calendar has. It follows the same switch, and it is only sent when there is something in it.
- Product news includes a short "What's new" email on the first Tuesday of the month, but only when at least two updates went out since the last one. If you have already read them on the changelog, it is not sent.
- Tips and nudges also include the occasional note about your own progress: a streak you are keeping up, your first solved problem or tool run, a practice track you are close to finishing, or a certification that covers a skill you listed on your profile. Each one comes at most once, and never about something you did not do yourself.
- Unfinished work you have just seen on your dashboard, under Pick up where you left off, is not also emailed to you the same day.
- If several tips in a row go unopened, we stop sending them. After two months away we send one email asking Should we keep sending these? Press Keep sending these to carry on. If you do nothing, tips and progress reports stop two weeks later. Reminders, bookings, payments and security emails are not affected, and signing in again starts tips and reports again.
Remind me#
Some pages have a Remind me switch. It sends you one email, once, and only if you have not done the thing by then:
| Where | The switch | When the email comes |
|---|---|---|
| The resume builder | Email me a link to pick this up tomorrow | The next day, if you have not worked on the resume since |
| A coding problem, after an attempt that did not pass | Remind me to try this again | Two days later, if it is still unsolved |
| A package order with sessions to book | Remind me to book my sessions | A week later, if nothing is booked |
| The community post editor | Remind me to finish this draft | Three days later, if it is not published |
| A mentor's service with no open times | Tell me when they open new times | As soon as there is a time you can book, within 60 days |
You asked for these, so they arrive even if Tips and nudges is off. They come between 8:30 in the morning and 9 in the evening where you are, so one that falls due at night arrives the next morning. Turn the switch off to cancel one before it goes. If a mentor's new times are booked by someone else before your email goes, it is not sent; turn the switch on again to keep waiting.
When you create an account#
The step where you enter your name says: "We'll email you tips, a progress report and product news. Turn them off anytime in Settings." Under it is a Don't send me these box, unticked. Tick it and Tips and nudges, Your progress report and Product news start switched off. Reminders are not affected.
If we can tell you are signing up from the EU, the EEA or the UK, the step shows a different unticked box instead: Send me tips, a progress report and product news. Those three stay off unless you tick it.
Either way, you can change your mind later in your settings.
If you never saw that step, for example because you signed up with Google, GitHub or LinkedIn, or your account is older than these subscriptions, Revquix asks you once in a Choose what we email you window. It opens on a dashboard page while you are not in the middle of something, and never during an assessment, a live session or a checkout.
- It has a switch for Tips and nudges, Your progress report and Product news. Reminders are marked Always on there, because they are about something you bought or are waiting on. You can still switch them off in your settings.
- Save choices keeps the switches as you set them.
- Closing the window changes nothing, and it comes back once, a month later.
The newsletter#
The newsletter is part of Product news. If you have an account, the Product news switch is the newsletter switch.
You can also ask for it without an account, with the newsletter form at the bottom of the site, on the blog, or on a tool that is not live yet. It is double opt-in:
- You enter your email. We send a confirmation link to that address, and nothing else.
- You open the link and press Confirm subscription. Only then are you subscribed. The link works for 7 days. After that, use the form again to get a new one.
If the address already belongs to an account, confirming turns Product news on for that account.
To stop the newsletter, use Unsubscribe from these at the bottom of any newsletter email, or switch Product news off in your settings.
Emails that are not notifications#
Some mail is not a notification or a subscription, and none of the switches on this page govern it: a sign-in code, a password reset, a receipt you asked for. Those are part of using the account rather than updates about it.
Related#
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