When someone does not turn up

A no-show is not a cancellation. Nobody gave notice, the slot was held, and one side turned up for nothing. It is settled on evidence rather than on assertion.

What counts as turning up#

Joining the Revquix Meet room through the join button on the booking. That hop is the record, which is why the room has to be one we created - see running a session.

A join up to 15 minutes after the session's end time still counts as attendance.

The 24-hour window#

After the end time, the booking stays open for 24 hours. In that window either of you can confirm it happened or report that it did not. If neither does, it closes on its own and settles as completed - silence means it happened, because that is what silence almost always means.

That window is in your Pending action tab. It is the only chance to report a problem without opening a dispute.

If the buyer does not turn up#

You are paid. The slot was held, you were there, and the record shows it.

You do not need to do anything to make that happen - the session settles normally. Reporting it is still worth doing, because it is what distinguishes "they did not come" from "neither of us did" if it is ever questioned.

If you do not turn up#

The buyer is refunded in full, and it is recorded against your reliability score under attendance - the heaviest factor, because a missed session cannot be given back.

If something genuinely went wrong - an outage, a medical emergency - report it in the window and say what happened. It is looked at by a person.

If neither of you joined#

Neither party is charged and neither is credited. It marks nobody's record, because the evidence does not say whose fault it was.

After the window#

Once the 24 hours pass and the booking closes, a no-show is no longer something you report - it becomes a dispute, and a dispute can be raised for 14 days after the booking closes. See disputes.