Rescheduling and cancelling

If you need to move or cancel a session that is already booked, this is the page. What it costs depends on how much notice there is, and on who is moving it.

The refund ladder#

For a 1:1 call and a mock interview, cancelled by the buyer:

Notice before the start	Buyer gets back
24 hours or more	90%
12 to 24 hours	70%
6 to 12 hours	50%
Under 6 hours	Nothing

⚠ The ladder is snapshotted onto the booking when it is purchased. Tightening your terms tomorrow cannot be applied to a booking already paid for. The buyer sees the exact figure before they confirm, and that figure is the one that will be honoured.

When you cancel#

A mentor-initiated cancellation refunds the buyer in full, regardless of notice. You cancelled; they should not pay for it.

It also marks your reliability record, weighted by how late it was - two weeks out is an inconvenience, two hours out is a ruined afternoon. See your reliability score.

Rescheduling#

Rescheduling moves a booking rather than ending it, and no money changes hands.

You and the buyer have separate allowances of the same cap, so a move you initiate never spends the buyer's budget for moving it. When an allowance is exhausted, cancelling is the only option left.

Reschedule rather than cancel whenever the session is still going to happen - a cancel-and-rebook refunds, re-charges, and marks your record for a session you fully intended to deliver.

Package sessions#

A session redeemed from a package has no separate payment, so there is nothing to refund. The question is whether the credit comes back.

Notice before the start	The credit
6 hours or more	Returns to the package
Under 6 hours	Is spent

The buyer sees the correct wording before confirming. If a package cancellation ever tells you "no refund" days ahead of the session, that is a bug worth reporting - it is a case that has been wrong before.