# Bookings and orders

> Why there are two lists, what each one answers, and how to find the thing you are looking for in either.

Source: https://www.revquix.com/docs/mentors/bookings-and-orders
Last verified: 2026-09-03

---

Two lists, two different questions.

|              | Answers                                                                        |
| ------------ | ------------------------------------------------------------------------------ |
| **Bookings** | _What do I have to deliver?_ One row per session.                              |
| **Orders**   | _What was purchased, and what happened to the money?_ One row per transaction. |

They are not two views of the same thing. One package purchase is **one order** and **several
bookings** - and until the buyer redeems, it is an order with no bookings at all.

## Bookings

Grouped into tabs:

- **Upcoming** - scheduled and ahead of you.
- **Pending action** - waiting on _you_. A mock interview report that is due, an attendance
  confirmation, a reschedule request to answer. This is the tab to check daily; everything in it has
  a consequence for your payout or your reliability score.
- **Completed** - delivered and closed.
- **Cancelled** - by either side.
- **Packages** - the entitlements buyers hold, and how much of each is unredeemed.

Opening a booking gives you the session detail, the join button when the window is open, the
messaging thread, and whatever action is currently available.

> **Note** - Pending action is the one that costs money
>
> Upcoming is a schedule. Pending action is a list of obligations with deadlines attached - a late
> mock interview report can hold your payout and mark your reliability record.

## What a booking's status is telling you

A booking moves through a defined set of states, and knowing which one you are looking at answers
most "why can I not do X" questions.

**Before it is yours to deliver**

`Pending payment` - checkout started, money not taken. `Payment failed` and `Expired` are the two
ways that ends without a booking.

**Live**

`Confirmed` - paid and scheduled. `Rescheduled` - moved, still live. `In progress` - the session is
happening now.

**After the session**

`Pending confirmation` - the 24-hour window in which either of you can confirm attendance or report a
problem. `Feedback pending` - the session happened and a mock interview report is still owed.
`Completed` - closed and settling.

**Ways it ends badly**

Three separate cancellation states - `Cancelled by user`, `Cancelled by mentor`,
`Cancelled by system` - and three no-show states: `No-show user`, `No-show mentor`, `No-show both`.
Plus `Disputed`.

> **Warning** - Who cancelled is recorded, not just that it was cancelled
>
> These are distinct states because they settle differently and they affect your reliability
> differently. A buyer cancelling inside the no-refund window and you cancelling the same session are
> not the same event, and the record does not blur them. Same for no-shows: whose absence it was
> decides where the money goes.

`Feedback pending` is the one to watch daily - it means a payout is being held. See [session feedback](https://www.revquix.com/docs/mentors/session-feedback).

## Orders## The package case

A package makes the difference concrete:

1. The buyer purchases. **One order appears.** No bookings yet.
2. They redeem a session. **A booking appears**, and one slice of the package's value is released.
3. They redeem again. Another booking, another slice.

So a package with three unredeemed sessions is a paid order, no bookings, and money you have not yet
earned. That is normal and it is not a fault.

- [Package earnings](https://www.revquix.com/docs/mentors/package-earnings) - Why the money arrives in slices.

- [When you get paid](https://www.revquix.com/docs/mentors/when-you-get-paid) - The stages between completed and paid.