# Invoices

> Getting a document for a payment, what is on it, and why a refunded order still has one.

Source: https://www.revquix.com/docs/payments/invoices
Last verified: 2026-09-04

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Every completed payment has an invoice. Open the payment from [your payment history](https://www.revquix.com/dashboard/payments/history) and use the invoice
button on the detail page.

> **Note** - It opens your browser's print dialog
>
> There is no separate download step. Print it, or choose **Save as PDF** in that dialog to keep a
> copy - which is how to attach one to an expense claim.

## What is on it

- **Invoice and order number**, plus the order reference
- **Date**
- **Billed to** - your account details
- **A description of what was bought**, itemised where an order had several parts
- **Subtotal**, any discount, and the **total paid**
- **Currency** and **payment method** - the instrument used, or the processor where the instrument
  was not recorded
- **Refund details**, when there has been one: amount, date, reference and the percentage returned

## A refunded order still has an invoice

It shows the original charge _and_ the refund against it, rather than disappearing. The invoice is a
record of what happened, not a claim that money is still owed - and a cancelled booking you need to
account for is exactly when you want the document.

## When there is no invoice button

Only settled payments have one. An order sitting at **Created** or **Failed** never took money, so
there is nothing to invoice - see [when a payment fails](https://www.revquix.com/docs/payments/when-a-payment-fails).

A fully discounted order that never reached a gateway is in the same position.

## If a detail is wrong

The billing details come from your account, so correcting them there and reopening the invoice is
usually the whole fix. For anything else, quote the order reference when you write in - it is on the
invoice itself.

## Related

- [Your payment history](https://www.revquix.com/docs/payments/your-payment-history) - Where invoices are reached from.

- [Your account](https://www.revquix.com/docs/account/your-account) - Where the billing details come from.