Every claim is grounded in something you gave it
There are only two sources of fact in this tool. What it says about you comes from your resume. What it says about the company and the role comes from the job description you pasted. That is the whole input, and nothing else is available to it.
So when a letter needs a sentence neither document supports - most often "why this company" - you get a marked placeholder instead of a guess. That looks like an unfinished letter and it is the opposite: it is the tool declining to put words in your mouth about a company you may know nothing about yet.

