# Messaging your mentor

> Why you cannot message before booking, when the thread opens and closes, and what to do with a question you need answered first.

Source: https://www.revquix.com/docs/mentorship/messaging-your-mentor
Last verified: 2026-09-04

---

Every confirmed booking comes with a message thread between you and the mentor. It is on the booking
page - there is nothing to set up.

## You cannot message before booking

There is no way to contact a mentor from their profile, and that is a deliberate design rather than
a missing feature.

> **Note** - Why it works this way
>
> If mentors could be messaged before a purchase, most questions would be answered as free advice in a
> chat box - and the mentor who replies fastest would win rather than the one who is best. Questions
> belong in the service description; conversation begins at a booking.

### So what do you do with a question first?

- **Read the service description properly.** A well-written listing answers most pre-booking
  questions, and one that does not is itself information about the mentor.
- **Book the shorter thing.** Many mentors offer a short call alongside a longer session. A
  thirty-minute call is a reasonable way to find out whether somebody is the right fit.
- **If the question is about Revquix rather than the mentor**, that is us - see [Help & Support](https://www.revquix.com/dashboard/help).

## When the thread opens

At the confirmed booking, and it is keyed to the two of you rather than to one booking - so if you
book the same mentor again you carry on in the same conversation instead of starting a new one.

## When it closes

The thread stays open for **14 days** after your last live booking, package or dispute with that
mentor. After that you can still read it; you just cannot send anything new.

The window is 14 days rather than a week because mock-interview feedback and the dispute process both
sit inside it - closing sooner would mean opening a dispute just to have somewhere to ask a follow-up
question.

> **Note** - The transcript is never deleted
>
> It stays readable, and it is part of the record a dispute is decided on. Attachments you sent stay
> with it.

## What to send

Anything that helps the session: your resume, a job description, the problem you are stuck on, a
link to your code. Sending context in advance is the single best way to make an hour worth more.

> **Warning** - Do not move the conversation off Revquix
>
> Messages are checked, and the thread is what a dispute is decided on. A conversation that happened
> somewhere else did not happen as far as we can see - which matters if something goes wrong. Payment
> outside Revquix is not protected at all.

## Related

- [Booking a session](https://www.revquix.com/docs/mentorship/booking-a-session) - Where the thread comes from.

- [When a session goes wrong](https://www.revquix.com/docs/mentorship/when-a-session-goes-wrong) - If it comes to that.