# Joining, rescheduling and cancelling

> When the join link opens and closes, what happens if nobody clicks anything, and how much of your money comes back if you cancel.

Source: https://www.revquix.com/docs/mentorship/joining-and-cancelling
Last verified: 2026-09-02

---

Three things about a booked session surprise people, and all three are about timing: when you can
join, what happens if nobody confirms anything afterwards, and how much money comes back if you
cancel.

## The join window

1. **The join link opens 10 minutes before the scheduled start.** Before that it is visible but not
   active - there is nothing to click into yet.

2. **It stays usable until 15 minutes after the scheduled end.** A session that overruns is normal,
   and a 62-minute call should not be recorded as one you joined after it finished.

3. **After that the link closes.** The booking moves on to the attendance step below.

> **Note** - The button and the rule are the same value
>
> The Join button appears exactly when the endpoint behind it will accept you. They read the same
> setting, so a visible button is never refused - if you can see it, it works.

## What happens after the session ends

Both people have **24 hours** after the scheduled end to confirm the session happened or report that
it did not. If nobody does anything, the booking **completes automatically**.

That is deliberate. The overwhelmingly common case is that the session happened, nobody clicks
anything, and completing is the correct outcome. A shorter window would turn ordinary inattention
into a dispute; a longer one would hold the mentor's payment open for no reason.

> **Warning** - Joining is evidence
>
> Whether you actually opened the session is recorded, and it is what settles a disagreement about
> attendance. If a session did not happen, say so within the 24 hours rather than letting it
> auto-complete - afterwards you are arguing about a booking the system has already closed.

## Cancelling, and what you get back

How much comes back depends on **how long before the session you cancel** and **which kind of
session it is**. The service types run different ladders.

### 1:1 call

| Cancelling                | You get back |
| ------------------------- | ------------ |
| More than 24 hours before | 90%          |
| 12–24 hours before        | 70%          |
| 6–12 hours before         | 50%          |
| Under 6 hours             | nothing      |

### Mock interview

| Cancelling                | You get back |
| ------------------------- | ------------ |
| More than 24 hours before | 90%          |
| 12–24 hours before        | 70%          |
| 6–12 hours before         | 50%          |
| Under 6 hours             | nothing      |

### Hourly session (earlier bookings)

| Cancelling                | You get back |
| ------------------------- | ------------ |
| More than 24 hours before | 100%         |
| 12–24 hours before        | 75%          |
| 4–12 hours before         | 50%          |
| Under 4 hours             | nothing      |

> **Note** - Which one applies to you
>
> The **1:1 call** ladder governs a call booked from a mentor's current services, which is almost
> every call booked today. The **hourly session** ladder governs bookings made on our earlier
> mentorship product - if you hold one, those are the terms it was sold under and those are the terms
> that apply to it. Your booking says which it is.

> **Important** - The last step is zero, not a small amount
>
> On both ladders the final tier returns **nothing**. Inside that window the mentor has set the time
> aside and can no longer fill it, so a late cancellation costs the full price. The exact figure for
> your booking is shown before you confirm - that number is the one that applies.

The ladder that applies to your booking is the one that was in force when you paid, and your
booking page states it.

## Rescheduling

Rescheduling is a cancellation and a new booking, so the same ladder applies to the part being
cancelled. If you know a time will not work, moving it early costs you nothing on an hourly session
and 10% on a mock interview - and moving it two hours beforehand costs everything on either.

> **Note** - If something went wrong, that is a different route
>
> A session that did not happen as agreed - the other person never appeared, or the call failed - is
> not a cancellation and should not be handled as one. Those go through{" "} [Session disputes](https://www.revquix.com/dashboard/mentorship/disputes), which has its own evidence and its
> own remedies.

## Related

- [What is Revquix](https://www.revquix.com/docs/getting-started/what-is-revquix) - How mentorship fits with the rest.